Association Between Mode of Delivery of Dental Consultancy and Economic Considerations

Abstract

Objective: COVID-19 has greatly impacted the dental health delivery system while causing an economic crisis globally. This study aims to assess the relationship between virtual consultancy and physical visits during and after the pandemic, and whether monetary concessions can affect the patient’s decision.

Materials and methods: A self-administered online questionnaire were distributed to a random sample of 271 participants who were part of a descriptive, cross-sectional, observational study that took place in Karachi, Pakistan. This included demographic data, dental history, and preferences. The socioeconomic status was evaluated using the Modified Kuppuswamy Scale. For statistical analysis, SPSS.24 software was used. A p <0.05 was considered statistically significant.

Results: Data was accumulated from 271 participants: Most of them were females (55.7%), had a bachelor’s degree (73.8%), were 21-30 years (61.3%), and belonged to the upper-middle class (36.9%). 50.2% were in favor of a virtual consultation during COVID-19 and when offered a 50% discount, the percentage increased significantly by 8.8%. Alternatively, under post-COVID circumstances, only 31.7% preferred virtual consultation. However, when offered a rebated price, the percentage raised significantly by 11.5%. Chi-square tests identified significant associations between economic considerations (discounts, socioeconomic status) and mode of delivery with a p < 0.001.

Conclusion: The findings shed light on the future of the dental care delivery system. When offered monetary incentives, people preferred virtual consultancy over physical visits. This can establish a new criterion for dental care delivery to serve more people and enhance health equity.